Shipping & Delivery

Thank you for choosing OasisLux for your purchase. Please review the following shipping and delivery terms:

Shipping From:We have warehouses in the west and east of the United States.

According to your address, choose the warehouse for delivery.

Shipping Method:

In-stock items: 10–14 days for delivery（For specific items currently in stock, please refer to our "In-Stock Clearance" page and the product detail page. We regularly update our inventory with new offers, so check back for the latest deals and availability.）

Free Shipping For Standard Products：

Order Processing Time: 1-2 business days

Production Time: 20-25 business days

Delivery Time: 20-35 business days

Please note that in case of natural disasters, holidays, bad weather, or other unforeseen circumstances, there may be a slight delay in delivery.  We appreciate your understanding and patience during these exceptional circumstances.

Upon shipment, we will provide you with a tracking number to track your order. Please be aware that there are no additional taxes or fees associated with your order.

Address Modification: If you need to modify your shipping address after placing the order, please contact our customer service within one week to make the necessary changes.If there's a need to change the address for sauna delivery, any additional fees incurred will be the responsibility of the customer.

Due to our delivery via truck, if after the sauna has arrived at the local station, the truck cannot enter and unload properly due to customer address issues, any forklift or trailer costs will be the responsibility of the customer.

Damaged or Missing Items: We take great care in packaging every sauna unit and provide extra padding to ensure safe transportation. However, if you receive a damaged or incomplete order, please make a note on the delivery receipt or contact us within 24 hours of receiving the delivery. We will promptly replace any damaged or missing parts free of charge, provided we receive notification within this timeframe. Failure to contact us within 24 hours may result in applicable fees for restocking or replacement, as well as any shipping charges as per the logistics company's bill.

 What Happens After You Place an Order?

From the moment you place your order to the day your sauna is ready to enjoy, we’re here to make the experience as smooth and seamless as possible. Here’s what you can expect at every step.

 01. Order Confirmed
Your sauna journey begins.

Once your order is placed, you’ll receive an order confirmation email with your purchase details. Our team will review your order, including your selected sauna model, size, configuration, and any customization requests, to ensure everything is accurate before moving forward.

02. Production & Inventory Confirmation
Every detail, carefully prepared.

For custom-made saunas, we coordinate with our manufacturing team to confirm specifications, materials, and production arrangements. For in-stock models, we verify inventory and prepare your order for fulfillment.

We’ll keep you informed of the expected timeline so you know what to anticipate.

 03. Quality Inspection
Quality you can feel, craftsmanship you can trust.

Before leaving our facility, your sauna undergoes a thorough quality inspection. We check the wood components, structural details, glass panels, finishes, and included accessories to ensure they meet our quality standards.

Your sauna is then carefully packaged to help protect it throughout its journey.

 04. Shipping & Transportation
From our facility to your doorstep.

Once your order is ready, it is dispatched through our trusted freight partners and transported to the United States. Standard shipping is included for eligible U.S. orders.

Depending on your order, the sauna and heater may ship separately. Our logistics team will keep you updated on the shipping progress and coordinate the next steps as your shipment approaches its destination.

Estimated total delivery time:** Approximately 40–60 business days for standard orders, including processing, production, and shipping. Custom orders and certain delivery locations may require additional time.

 05. Curbside Delivery
A convenient delivery, right to your property.

Once your shipment reaches the local delivery area, the freight carrier will contact you to confirm your delivery address and schedule a convenient delivery appointment.

Standard freight delivery is curbside or driveway delivery. Please arrange for adequate assistance and equipment if needed to move the sauna from the delivery point to its final installation location.

We recommend inspecting the packaging and shipment upon arrival and documenting any visible damage before signing the delivery receipt.

 06. Installation & Setup
Your personal wellness retreat takes shape.

Your sauna is designed for straightforward assembly with the help of installation instructions and our customer support team. If you prefer professional assistance, optional installation services may be available for an additional fee.

Please note that **sauna installation does not include electrical or heater wiring.** A licensed electrician should complete the necessary electrical connections in accordance with local codes and the heater's specifications.

Once everything is properly assembled and connected, you're ready to enjoy your own private wellness retreat.

---

Need assistance along the way?

For any further inquiries or assistance, please email us at support@oasislux.net or call +1 (702)203-3140. We are dedicated to providing excellent customer service and will respond to your inquiries as soon as possible.

CONTACT INFO
OasisLux

Trade name: Velora Wellness LLC

Address：2121 1ST AVE N, STE N25, BIRMINGHAM, AL 35203

Email: support@oasislux.net

Phone:+1 (702) 203 3140

Support: Monday to Friday, 9:00 AM to 6:00 PM