FAQs

✔ Can I cancel my order after paying the deposit?
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Free cancellation within 24 hours of placing the order. Full refund.Contact our customer service team and provide your order number.
✔ Is my 30% deposit refundable?
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Refund eligibility depends on the order status and applicable cancellation policy. Please contact our customer service team for details before requesting a refund.
✔ How can I track my order after placing it?
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After your deposit, you'll receive an order number and confirmation email. Our team will keep you updated on your order's production progress.

✔ When will production of my sauna begin?
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Production will begin after we receive your 30% deposit and confirm all order details, including the sauna model, specifications, and customization requirements.

✔What is the estimated production and delivery time for my custom sauna?
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Order processing takes 1–2 business days, followed by 20–25 business days for production and 20-35 business days for delivery.

Need more?

Chat / Call / Book a Consultation
+1 (702) 203 3140 / support@oasislux.net